ELLIPAL
Warranty & Returns
Support for your hardware purchase.
Warranty inquiries
For a hardware issue, contact the official support team with your order reference, device model and a description of the problem. Never send your recovery phrase.
Return requests
Return eligibility and warranty coverage depend on the official purchase terms. Obtain instructions before shipping a device back.
Protect your assets first
Before returning a wallet, ensure your assets and recovery information are secure. Follow the official support guidance for safely resetting the device.