How can we help?
Find answers for your wallet, app and orders.
Getting started
Create a new wallet or recover an existing one, safely record your recovery phrase and pair your device with the ELLIPAL App.
Sending and receiving
Check that the asset and network match before receiving crypto. Review the address, amount and fee on your cold wallet before signing a transaction.
Updates and troubleshooting
Keep your app and wallet firmware current. Only download firmware from the official ELLIPAL website and follow the instructions for your model.
Frequently asked questions
Does an air-gapped wallet connect to the internet?
No. The Titan signing device has no Wi-Fi, Bluetooth, NFC or USB data connection. It exchanges transaction information using QR codes.
Do QR codes expose my private keys?
No. QR codes transfer unsigned requests and signed transaction results. Your private keys remain inside the offline signing device. Always review the transaction details before signing.
Can I recover my wallet if I lose the device?
Your recovery phrase is your backup. Keep it safely stored offline. A compatible replacement wallet can recover your accounts using the correct phrase.
What is the difference between the Titan and X Card?
The Titan uses air-gapped QR code signing and a separate screen. The X Card uses NFC with a compatible phone and is designed for convenient, portable access.
Does the ELLIPAL App hold my private keys?
When paired with a Titan cold wallet, the app prepares and broadcasts transactions. The cold wallet stores the private keys and signs transactions offline.
Keep your crypto truly yours.
Find the cold wallet that fits your life.
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